Refund & Exchange Policy

At Bacileus, we are committed to ensuring your satisfaction. If something isn’t right, we’re here to help make it right. Please read our Refund & Exchange Policy carefully before making a purchase.

Return & Exchange Window

You have 3 days after receiving your order to initiate a return or exchange. Requests made after this window may not be eligible for processing.

Return Policy Summary

Return Period: Within 3 days of delivery
Shipping Fees: Free return shipping
Restocking Fee: None
Final Sale Items: Not eligible for return

To be eligible for a return:

Item must be unused, unworn, and in its original condition
All original tags and packaging must be intact
A receipt or proof of purchase is required
In case of damaged items, an unboxing video is mandatory for return validation

How to Initiate a Return or Refund

📧 Email: bacileussupp0rt@gmail.com
📱 Phn no. : +91 9608596215

Once your return request is reviewed and approved, we will provide detailed return instructions. Do not send any items back without prior approval, as they will not be accepted.

Exchange Policy

We only accept exchanges in the case of size issues and color issues.

📧 Email: bacileussupp0rt@gmail.com
📱 WhatsApp: +91 9608596215

Once we receive your request, our support team will guide you through the exchange process.

Exceptions & Non-Returnable Items

We do not accept returns or exchanges on:

Customized or personalized items
Beauty and personal care products
Sale items marked as final sale
Products purchased using gift cards

🔹 Note: Products bought using coupon codes are still eligible for return unless marked as final sale.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 24 hours of delivery. For faster processing, we recommend sharing an unboxing video with your claim.

We’ll evaluate the situation and work to provide a refund, exchange, or replacement as needed.

Refund Process

Refunds are issued to your original payment method
Once we inspect and approve your return, the refund will be processed within 10 business days
Depending on your bank or credit card provider, it may take additional time to reflect in your account

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us.